Shipping And Handling
A shipping charge is added to all website orders. This charge is per order no matter how many items you select. All items are dispatched using Royal Mail's Special Delivery Service.
All deliveries will require a signature.
Parcels cannot be left unattended, so if you are unable to sign for
your parcel please provide an alternate delivery address, (for example,
your work address or a friend) or provide instructions for your parcel
to be left with a neighbour. If the courier cannot deliver your parcel,
they will usually leave a card indicating how to get in touch with them
to arrange an alternate delivery or collection.
Orders placed online before 2:00PM Monday to Friday will usually be
dispatched on the same day. Orders placed after 2:00PM and orders
placed by telephone will usually be dispatched on the next working day.
Your confirmation email will indicate when your order will be
delivered.
Our Express Next Working Day services operate Monday to Friday
only and do not include weekends or bank holidays.
If you provide special delivery instructions we will pass these
onto our courier where possible. Please note that all deliveries
require a signature, so an instruction to leave a parcel unattended (in
a porch or garage for example) will not be passed to the courier. Our
delivery drivers do not carry mobile telephones and cannot contact you
to tell you when the delivery will take place. It is not possible to
specify the exact delivery time.
Our couriers will deliver to the address specified by the
customer or to a neighbour as appropriate, but not necessarily to the
named recipient - parcels can be signed for by any person at the
delivery or a neighbouring address. If the parcel should be delivered
only to the named recipient and not another person at the same or
neighbouring address, please provide this information in your special
delivery instructions.
If no-one is available to accept delivery of your parcel, the courier
will leave a card indicating that delivery was attempted. The card will
advise you to contact the courier's local depot to arrange an alternate
delivery or to collect the parcel yourself. If you do not contact the
courier within 4 working days, your parcel will be returned to us. If
this occurs, a return and reshipping charge of £18 will be payable
before we can send your parcel out again - this charge is imposed by
the courier company and not Milner Menswear Ltd. If you
choose not to have your parcel sent out again, £13 will be deducted
from your refund for the returned goods. Return and reshipping charges
are higher for non UK mainland deliveries.
Where customers provide incomplete or inaccurate address
details, orders may be delayed. Where customers do not provide an
accurate or complete shipping address, order may be dispatched to the
invoice address. Please ensure that all address information is entered
accurately.
Due to high fuel costs, congestion charges and heavy surcharges
to many parts of the UK, we subsidise the cost of shipping up to £14
per parcel in order to provide a high value service to our customers.
We reserve the right to deduct the cost of the shipping subsidy from a
customer's refund in cases of fraud, nuisance orders or where customers
do not contact the courier company in regard to an undelivered parcel.
We also reserve the right to reject an order or request an additional
payment if the cost of shipping will be excessively high.
Returns & Exchanges Policy
- All Products purchased from Milner Menswear Ltd. are
backed by a 100% Guarantee. We will exchange, refund or replace if
there is a fault and, in most cases, if the customer finds the garment
unsuitable. Returned goods must be received by us in a sellable
condition within 14 days from the date of despatch.
- To return goods, please contact our shop on 0121 744 0774 or email us at sales@milnermenswear.com and return with the
goods to the address indicated. We strongly recommend that you obtain
proof of posting as Milner Menswear Ltd. will not be responsible for returned items
that are lost or damaged in transit.
- If you would like to Exchange items, again contact us to discuss this. There will be a charge to you to return the goods to us, plus we may charge you to send out the exchanged items. Upon
receipt of your returned items and payment for shipping we will
dispatch replacements and confirm your replacement order by email. If
your replacement items are out of stock, we will contact you by email
and/or telephone to offer alternatives. Your credit/debit card will not
be charged until your replacement items are ready for dispatch.
- If you request replacement items that are more expensive than those
returned, we will charge the difference to your credit/debit card. If
you request replacement items that are less expensive than those
returned, we will refund the difference to the credit/debit card used
to place the original order (after subtracting the cost of shipping
your replacement items)
- If you believe that an item is faulty or has been sent in error please email us at sales@milnermenswear.com with details of the fault or mistake. We will provide return
instructions. Upon receipt of faulty or incorrectly dispatched items,
we will refund your actual return postage cost (up to the standard
Royal Mail First Class cost) and dispatch a replacement free of charge.
Postage will not be refunded for international orders under any
circumstances.
- Items returned to Milner Menswear Ltd. because the customer ordered the wrong
size or for any reason other than those quoted above, will be refunded
but the cost of return postage will be borne by the customer.
- All goods must be returned in sellable condition in their complete
original packaging with all original labels and tags attached. For
hygiene reasons, underwear, socks, singlets, boxer shorts, briefs,
trunks, beach shorts, swimwear and swim shorts cannot be returned (even
if they have not been tried on).
- Display packed products (including dress shirts) cannot be refunded
if labels, tags, strengtheners, bags or packaging are missing or if the
product is badly creased or poorly repackaged. We will not accept goods
which have been screwed-up and stuffed into a bag. Please repackage
items carefully.
- Suits cannot be returned if sewn pockets have been opened or sewn-on labels have been removed.
- Ties, bow ties, cummerbunds and dress gloves cannot be returned.
- Extra care must be taken with Leather and Designer goods which
should be packaged well to avoid damage in transit. Damaged goods will
not be accepted for return.
- We reserve the right to charge a restocking fee of £5 or 10% of the
item's price (whichever is higher) per item where customers order the
same item in multiple sizes with the intention of returning those that
do not fit - please contact us prior to ordering for advice about
sizes. We are happy to help and offer guidance.
- Gift certificates cannot be returned.
- If you believe that an item is faulty, please contact us before
returning the item as it may not always be possible to exchange or
refund in the case of a faulty item. If an item develops a fault after
you have had it for more than 28 days, then it is unlikely that it can
be returned.
- Where returned products cannot be accepted by us, they will be
returned to the customer upon receipt by us of the cost of return
postage. Where customers do not wish items to be returned to them, they
will be donated to charity or destroyed within 14 days as appropriate.
- Refunds to credit cards will normally be applied within 10 working
days of our receipt of returned goods. Customers will be notified of
the refund via e-Mail.
- If you have any queries about returning an item, please email us at: sales@milnermenswear.com
This policy is in effect as of January 2009.
